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<p><span data-token-index="0" id="isPasted">Troubleshooting</span></p><table id="isPasted"><thead><tr><th><strong>Issue</strong></th><th><strong>Symptom</strong></th><th><strong>Fix</strong></th><th><strong>Parts Needed</strong></th></tr></thead><tbody><tr><td>Capsule not dispensing</td><td>Carousel turns but no drop</td><td>Clear jam, check slot alignment</td><td>Capsule insert</td></tr><tr><td>Prize not registering</td><td>Capsule dispenses but no credit</td><td>Adjust/clean light sensor</td><td>Sensor kit</td></tr><tr><td>No power</td><td>LCD/display off</td><td>Check power cord, fuse, outlet</td><td>Fuse / Power cable</td></tr><tr><td>Coin not registering</td><td>Payment inserted, no credit</td><td>Clean/replace coin mech</td><td>Coin mech</td></tr><tr><td>Motor not turning</td><td>Carousel stuck</td><td>Check motor wiring</td><td>Motor assembly</td></tr></tbody></table>

Joy Capsule Troubleshooting

Product Knowledge Base

Joy Capsule

What are my shipping charges?

How long will it take to receive my order?

Do you ship internationally?

Shipping & Delivery

What is your warranty policy?

How can I get replacement parts for a defective item?

Warranty Information

What is your return policy?

Returns & Refunds

Mini & Jumbo Extreme Technical Specifications

Mini & Jumbo Extreme Accessory Slots

Mini Crane Fill Capacity

Mini Crane Jumbo Fill Capacity

Mini & Jumbo Extreme Operation & Setup

Mini & Jumbo Extreme - Setup Steps:

Mini & Jumbo Extreme - Power-On Checklist:

Mini & Jumbo Extreme - Controls Overview:

What size prizes does this Mini Crane hold?

Which claws are compatible with the Mini & Jumbo Extreme

Can I add a card reader on the Mini & Jumbo Extreme?

Does the Mini & Jumbo Extremes have music?

Is there a warranty on the Mini & Jumbo Extreme?

Mini & Jumbo Extreme

What is the Super Mini Duo?

Super Mini DUO Technical Specifications

Super Mini DUO Accessory Slots

Super Mini DUO Fill Capacity

Super Mini DUO Setup Steps

Super Mini DUO Power-On Checklist:

Super Mini DUO Controls Overview:

How many prize lockers does the Super Mini DUO have?

Can I adjust settings for both sides separately, on the Super Mini DUO?

Which DBAs are compatible with the Super Mini DUO?

Does the Super Mini DUO have an anti-tip device?

Super Mini Duo

Magic Cut Operation & Setup

Magic Cut Technical Specifications

Magic Cut Troubleshooting

How much does Magic Cut weigh?

What game mode should MagicCut run on?

How does Magic Cut prevent cheating?

Does the glass door on Magic Cut lock?

What prizes can Magic Cut vend?

Magic Cut

Mini Mighty 19.5” Claw Machine Description

Mini Mighty 19.5” Claw Machine Technical Specifications

Mini Mighty 19.5” Claw Machine Accessory Slots

Mini Mighty 19.5” Claw Machine Fill Capacity

Mini Mighty 19.5” Claw Machine Setup Steps

Mini Mighty 19.5” Claw Machine Power-On Checklist

Mini Mighty 19.5” Claw Machine Controls Overview

How tall is the Mini Mighty 19.5” Claw Machine?

hat size prizes does the Mini Mighty 19.5” Claw Machine support?

Does the Mini Mighty 19.5” Claw Machine support card readers?

What is the weight of the Mini Mighty 19.5” Claw Machine?

Mini Mighty 19.5” Claw Machine

22” Mega Treasure Claw Machine Description

22” Mega Treasure Claw Machine Technical Specifications

22” Mega Treasure Claw Machine Accessory Slots

22” Mega Treasure Claw Machine Fill Capacity

22” Mega Treasure Claw Machine Setup Steps

22” Mega Treasure Claw Machine Power-On Checklist

22” Mega Treasure Claw Machine Controls Overview

How tall is the 22” Mega Treasure Claw Machine?

Which claws are compatible with the 22” Mega Treasure Claw Machine?

Does the 22” Mega Treasure Claw Machine support card readers?

What’s the prize box size on the 22” Mega Treasure Claw Machine?

How heavy is the 22” Mega Treasure Claw Machine?

22” Mega Treasure Claw Machine

Mechanical Arm Boxers Description

Mechanical Arm Boxers Technical Specifications

Mechanical Arm Boxers Accessory Slots

Mechanical Arm Boxers Setup Steps

Mechanical Arm Boxers Power-On Checklist

Mechanical Arm Boxers Controls Overview

Mechanical Arm Boxers Maintenance

Mechanical Arm Boxers Troubleshooting

Mechanical Arm Boxers Parts & Diagrams

Mechanical Arm Boxers Training & Resources

What power does the Boxer require?

Does the Boxer give tickets?

What are the size options for the Mechanical Arm Boxers?

How heavy are the Mechanical Arm Boxers?

Mechanical Arm Boxers

Pin It / Press for Joy Description

Pin It / Press for Joy Technical Specifications

Pin It / Press for Joy Accessory Slots

Pin It / Press for Joy Setup Steps

Pin It / Press for Joy Power-On Checklist

Pin It / Press for Joy Controls Overview

Pin It / Press for Joy Maintenance

Pin It / Press for Joy Troubleshooting

Pin It / Press for Joy Parts & Diagrams

Pin It / Press for Joy Training & Resources

What’s the main difference between Press for Joy and Pin It?

Can I adjust win difficulty on Pin It / Press for Joy?

How many prizes fit in a Pin It / Press for Joy?

Are lockers stacker compatible with the Pin It / Press for Joy?

How heavy are the Pin It / Press for Joy?

Pin It / Press for Joy

Key Catcher Description

Key Catcher Technical Specifications

Key Catcher Accessory Slots

Key Catcher Setup Steps

Key Catcher Power-On Checklist

Key Catcher Controls Overview

Key Catcher Maintenance

Key Catcher Troubleshooting

Key Catcher Parts & Diagrams

Key Catcher Training & Resources

How many lockers does the Key Catcher have?

Can the shelves be removed on the Key Catcher?

Which claws are compatible with the Key Catcher?

What lock system is used on the Key Catcher?

How do I access the Key Catcher?

Key Catcher

Electronic Sticker/Tattoo and Capsule Machine Description

Electronic Sticker/Tattoo and Capsule Machine Technical Specifications

Electronic Sticker/Tattoo and Capsule Machine Accessory Slots (Unit A Only)

Electronic Sticker/Tattoo and Capsule Machine Setup Steps

Electronic Sticker/Tattoo and Capsule Machine Power-On Checklist

Electronic Sticker/Tattoo and Capsule Machine Controls Overview (Unit A Master Control)

Electronic Sticker/Tattoo and Capsule Machine Maintenance

Electronic Sticker/Tattoo and Capsule Machine Troubleshooting

Electronic Sticker/Tattoo and Capsule Machine Parts & Diagrams

Electronic Sticker/Tattoo and Capsule Machine Training & Resources

Electronic Sticker/Tattoo and Capsule Machine- How many selections can the system vend?

Can Unit B run by itself, on the Electronic Sticker/Tattoo and Capsule Machine?

Can the Electronic Sticker/Tattoo and Capsule Machine vend smaller Pokéball capsules?

How are selections 4 & 5 enabled, on the Electronic Sticker/Tattoo and Capsule Machine?

How heavy are the Electronic Sticker/Tattoo and Capsule Machine units?

Electronic Sticker/Tattoo and Capsule Machine

Extreme Max & To The Extreme Description

Extreme Max & To The Extreme Technical Specifications

Extreme Max & To The Extreme Accessory Slots

Extreme Max & To The Extreme Setup Steps

Extreme Max & To The Extreme Power-On Checklist

Extreme Max & To The Extreme Controls Overview

Extreme Max & To The Extreme Maintenance

Extreme Max & To The Extreme Troubleshooting

Extreme Max & To The Extreme Parts & Diagrams

Extreme Max & To The Extreme Training & Resources

How many lockers are built in on the Extreme Max & To The Extreme?

What’s the difference between Extreme Max and To the Extreme?

Can shelves be removed on the Extreme Max and To the Extreme?

Which claws are compatible with the Extreme Max and To the Extreme?

Are these metal cabinets the Extreme Max and To the Extreme?

Extreme Max & To The Extreme

Electronic Bulk Rack Description

Electronic Bulk Rack Technical Specifications

Electronic Bulk Rack Accessory Slots

Electronic Bulk Rack Setup Steps

Electronic Bulk Rack Power-On Checklist

Electronic Bulk Rack Controls Overview

Electronic Bulk Rack Maintenance

Electronic Bulk Rack Troubleshooting

Electronic Bulk Rack Parts & Diagrams

Electronic Bulk Rack Training & Resources

How many selections does the Electronic Bulk Rack vend?

Can the Electronic Bulk Rack vend both sticker singles and packs?

Which DBA is recommended for the Electronic Bulk Rack?

What’s the width of the Electronic Bulk Rack?

Does the Electronic Bulk Rack support car readers?

Electronic Bulk Rack

31in Claw Machines Description

31in Claw Machines Technical Specifications

31in Claw Machines Accessory Slots

31in Claw Machines Setup Steps

31in Claw Machines Power-On Checklist

31in Claw Machines Controls Overview

31in Claw Machines Maintenance

31in Claw Machines Troubleshooting

31in Claw Machines Parts & Diagrams

31in Claw Machines Training & Resources

How tall is the 31in Claw Machines with the marquee?

How many DBAs does the 31in Claw Machines support?

Can 31in Claw Machines run a security camera?

Can I remove the shelves on the 31in Claw Machines?

What’s the cabinet material on the 31in Claw Machines?

31in Claw Machines

Electronic Gumball/Capsule Machine Description

Electronic Gumball/Capsule Technical Specifications

Electronic Gumball/Capsule Accessory Slots

Electronic Gumball/Capsule Setup Steps

Electronic Gumball/Capsule Power-On Checklist

Electronic Gumball/Capsule Controls Overview

Electronic Gumball/Capsule Maintenance

Electronic Gumball/Capsule Troubleshooting

Electronic Gumball/Capsule Parts & Diagrams

Electronic Gumball/Capsule Machine

Issue	Symptom	Fix	Parts Needed
Capsule not dispensing	Carousel turns but no drop	Clear jam, check slot alignment	Capsule insert
Prize not registering	Capsule dispenses but no credit	Adjust/clean light sensor	Sensor kit
No power	LCD/display off	Check power cord, fuse, outlet	Fuse / Power cable
Coin not registering	Payment inserted, no credit	Clean/replace coin mech	Coin mech
Motor not turning	Carousel stuck	Check motor wiring	Motor assembly

Joy Capsule TroubleshootingUpdated 2 months ago