What is your return policy?Updated 3 months ago

Eligible items may be returned within 30 days for a refund, subject to a 10-25% restocking fee and shipping costs. Food products (gumballs, candy, etc.) and customized or made-to-order items are non-refundable. Any order issues (damage, missing or incorrect items) must be reported within 30 days of receipt. To verify return eligibility or obtain a Return Authorization, call 800-853-3941 or email help@candymachines.com.