What is your warranty policy?Updated 18 days ago

At Candymachines.com, we stand behind our products with comprehensive warranties:

• 2-Year Limited Warranty: Select claw machines and amusement machines.

• 1-Year Limited Warranty: Gumball machines, other claw machines, and amusement machines.

• Manufacturer's Warranty: Parts and accessories.

• 30-Day Warranty: Customized products against material/workmanship defects.

Important Warranty Notes:

• Warranties apply to original purchasers with proof of purchase.

• Covers manufacturing defects but excludes misuse, modifications, or user error.

Warranty Coverage:

• Claw Machines (2-Year): Covers core components; excludes external damage/add-ons.

• Gumball Machines (1-Year): Manufacturing defects.

• Customized Products (30 Days): Misprints, peeling, or bubbling; excludes installation errors.

Exclusions:

• Consumables: Toys and candy (report damages within 7 days).

• External Damage: Natural disasters, vandalism, or theft (consider insurance).

• User-Caused Damage: Improper installation or unauthorized modifications.

• Normal Wear: Consumable parts (e.g., bulbs, decals).

• Misuse: Overloading, glass breakage.

Replacement Parts Policy:

• Defective parts require return before replacement (except verified defects under $25).

• Non-warranty replacements at retail price.

Additional Terms:

• Report shipping damage within 7 days with evidence.

• Warranty void if modifications or customer-installed add-ons cause damage.

Customer Responsibilities:

• Follow manual instructions; avoid unauthorized modifications.

• Consider insurance for external damages.

Legal Disclaimer:

• This warranty supersedes others unless prohibited by state law.

• Candymachines.com is not liable for indirect or consequential damages.

• Warranty governed by Illinois law.