At Candymachines.com, we stand behind our products with comprehensive warranties:. 2-Year Limited Warranty: Select claw machines and amusement machines. 1-Year Limited Warranty: Gumball machines, other claw machines, and amusement machines. Manufactu

At Candymachines.com, we stand behind our products with comprehensive warranties:<ul data-spread="false" style=" text-decoration: none;"><li>2-Year Limited Warranty: Select claw machines and amusement machines.</li><li>1-Year Limited Warranty: Gumball machines, other claw machines, and amusement machines.</li><li>Manufacturer&apos;s Warranty: Parts and accessories.</li><li>30-Day Warranty: Customized products against material/workmanship defects.</li></ul> Important Warranty Notes:<ul data-spread="false" style=" text-decoration: none;"><li>Warranties apply to original purchasers with proof of purchase.</li><li>Covers manufacturing defects but excludes misuse, modifications, or user error.</li></ul> Warranty Coverage:<ul data-spread="false" style=" text-decoration: none;"><li>Claw Machines (2-Year): Covers core components; excludes external damage/add-ons.</li><li>Gumball Machines (1-Year): Manufacturing defects.</li><li>Customized Products (30 Days): Misprints, peeling, or bubbling; excludes installation errors.</li></ul> Exclusions:<ul data-spread="false" style=" text-decoration: none;"><li>Consumables: Toys and candy (report damages within 7 days).</li><li>External Damage: Natural disasters, vandalism, or theft (consider insurance).</li><li>User-Caused Damage: Improper installation or unauthorized modifications.</li><li>Normal Wear: Consumable parts (e.g., bulbs, decals).</li><li>Misuse: Overloading, glass breakage.</li></ul> Replacement Parts Policy:<ul data-spread="false" style=" text-decoration: none;"><li>Defective parts require return before replacement (except verified defects under $25).</li><li>Non-warranty replacements at retail price.</li></ul> Additional Terms:<ul data-spread="false" style=" text-decoration: none;"><li>Report shipping damage within 7 days with evidence.</li><li>Warranty void if modifications or customer-installed add-ons cause damage.</li></ul> Customer Responsibilities:<ul data-spread="false" style=" text-decoration: none;"><li>Follow manual instructions; avoid unauthorized modifications.</li><li>Consider insurance for external damages.</li></ul> Legal Disclaimer:<ul data-spread="false" style=" text-decoration: none;"><li>This warranty supersedes others unless prohibited by state law.</li><li>Candymachines.com is not liable for indirect or consequential damages.</li><li>Warranty governed by Illinois law.</li></ul>

What is your warranty policy?

Still have questions? Shoot us an email with your order number and any additional information. We'll get you squared away in no time!

Warranty & Product Information

What is your warranty policy?